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Managed Services

Let Netera focus on your IT support so you can focus on your core business.

IT support for every organization.

We provide proactive monitoring and management around the clock, every day of the year. Our diverse technical expertise and highly certified and skilled engineers are trained to handle complex technical issues and our Operations Center and Data Centers are ITIL and SOC II certified.

helpReasons to consider Netera as your Managed Services IT Partner include:

  • We provide tools, people, and processes designed to monitor and manage complex IT environments.
  • We reduce your management infrastructure capital.
  • We reduce operating expenses associated with locating and hiring specialized staff to maintain your IT investments.
  • We create MACD (Move, Add, Change, Delete) capabilities with defined scheduling and change control.
  • We provide incident support capabilities with real-time troubleshooting.
  • We deliver 24x7x365 support that is typically less expensive than the cost of hiring one specialized, certified engineer.

Netera’s Managed Services free your staff to work on other IT functions associated with moving the needle on your core business.

  • 24x7x365 proactive monitoring
  • Unlimited remote incident support
  • Remote MACD (Move, Add, Change, Delete) support
  • Documentation of each incident and MACD support ticket
  • Customer portal and dashboard delivering transparency, communication, and customer satisfaction
  • Ownership of the problem until resolution
  • Defective equipment RMA processing
  • Business reviews to analyze your environment and provide trend analysis and strategic direction
  • Routers, Switches, Voice Gateways
  • Firewalls, Security Gateways and other security devices
  • Cisco Collaboration Suite (Voice)
  • Servers such as Windows and Linux
  • Virtual or Physical Environments
  • Storage Platforms
  • Web, App, Database, and Infrastructure servers such as Microsoft DNS, DHCP, SQL, and Exchange.
  • Equipment capable of SNMP
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