 |
Technical problems happen. With Netera’s Managed Services, they’ll happen a lot less often, and when they do they will be resolved quickly and easily.
Resolution and prevention of IT solution downtime is a critical priority for us. We use state-of-the art tools to proactively monitor our customers’ solutions in real time, 24 hours a day, seven days a week, 365 days a year.
If any device or service is unavailable, our Network Operations Center for Remediation is notified and our response processes begin immediately.
In instances when customers need to make us aware of an issue or work order request, our ticket system portal allows our customers to log and view work order requests, and our toll-free support desk is available 24x7x365 for time-sensitive engineering and escalation support. |
 |
|
|
|
|
|
